Working with Control Energy Costs provides access to advice you will trust and respect.

Contact us for more information.

01737 559198

Control Energy Costs
Drive Road
Old Coulsdon
Surrey
CR5 1BN

Tollers Farm, Drive Road, Old Coulsdon, Surrey, CR5 1BN

Complaints

We strive to provide a superior level of service and take client dissatisfaction very seriously.

If you have cause to complain we will deal with your issue in a fair and timely manner.

In the first instance, please raise any complaint with your day to day point of contact; generally this would be your Analyst, Account Manager. You should set out your issue in writing, giving as much detail as possible. They will provide a formal response within 10 working days.

If you remain unhappy, please send your complaint in writing addressed to the Managing Director, again giving as much detail as possible for us to fully investigate.

You will receive a formal response within 10 working days and as appropriate, an invitation to meet and bring the matter to a conclusion.

Our contact details are as follows:

Tel: 01737 556631
Email: help@cec.uk.com
Address: Tollers Farm, Drive Road, Old Coulsdon, Surrey CR5 1BN

Privacy & Cookie Policy

Control Energy Costs Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide information, it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Your name and job title
  • Contact information including email address
  • Company information such as postcode
  • Other information relevant to customer surveys and consultations

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically send out promotional emails and newsletters about services that we think you may find interesting using the email address you have provided

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in to place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie cannot identity you personally and does not give us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third party cookies

We sometimes embed photos, videos or tweets from websites such as YouTube and twitter. Pages with this embedded content may present cookies from these websites. Similarly, if you use a share button on our website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Links to other websites

Our website may contain links to other websites if interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to Control Energy Costs Ltd using your personal information for direct marketing purposes, you may change your mind at any time by writing to Tollers Farm, Drive Road, Old Coulsdon, Surrey, CR5 1BN or emailing help@cec.uk.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to Tollers Farm, Drive Road, Old Coulsdon, Surrey, CR5 1BN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Please read the following notice carefully. Your use of our website will be regarded as acceptance of these conditions

Disclaimer: The content of this website is for general information purposes only and is not intended to constitute legal or other professional advice. Control Energy Costs Ltd accepts no liability for loss of any kind as a result of any inaccuracies or of your reliance on the information contained on the site. We make no representations or undertakings about the quality, accuracy or completeness of any of the information on this website.

Control Energy Costs Ltd is not responsible for the content of any external internet sites accessed by hypertext link from this website. These links are provided for information only and we accept no liability for any loss or damage that may result from accessing or using them.

We cannot guarantee that our website and any matter downloaded from this site will be free from viruses or other harmful programs or computer code. We accept no liability for any loss that may be suffered by any person arising from any such harmful programs or computer code.